posted by dave on Monday, October 6, 2003 at 9:37 PM in category daily

Two times in three weeks our local NBC affiliate WAVE has changed cable channels. My TiVos caught the first change after a couple of days. The second change has gone unnoticed by TiVo for a week now.

I tried to call TiVo today to complain about this, but they wouldn't even talk to me without my TiVo serial number. Since I called from work I didn't exactly have that number handy. I decided to go to their web page to send them a complaining e-mail, and wouldn't you know it, you can't even send them an e-mail without your serial number.

Had to wait until I got home to call. They blame my cable company for not notifying them of the second lineup change, so I called Insight to ask them to do so.

My question is, "Am I the only Insight customer in the Louisville area with a Tivo?" I can't believe nobody else has called to complain about the lineup error before me.

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